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About Kali Ma Designs Ltd
Kali Ma Designs Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us using the link on the store page.

Our contact details:

Kali Ma Designs Ltd
PO Box 259
Newton Abbot
Devon
TQ12 4WB
United Kingdom

Phone: 01803 872555 (International +44 1803 872555)
Fax: 01803 875397 (International +44 1803 875397)

Email: Please email us using the 'Contact Us' link on the store page.

VAT Reg. No. 723 4228 56
Registered in England & Wales No. 3633449
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept the following payment methods:

Visa, Visa Delta/Debit, Visa Electron, Mastercard and Maestro card payments.
Proforma Invoice. (An invoice will be sent for payment prior to the delivery of goods.)
Payment On Account.*

All items are listed in GBP (British Pounds). If you are shopping from outside the UK and wish to pay by credit card, your credit card company will convert the transaction to your own currency.

Kali Ma Designs Ltd reserves the right to modify any prices within this web site without prior notice. However, the prices quoted at the time of order are current and will not vary to the prices quoted within the Checkout.

*Payment On Account: Credit Accounts may be set up following the approval of necessary credit checks. All accounts are 30 days net unless otherwise agreed in writing by a director of Kali Ma Designs Ltd. Please contact us to request an account.

Please note that overseas orders will normally be processed on a proforma basis unless otherwise agreed by a director of Kali Ma Designs Ltd. Payment should be made by cheque, credit card or by bank transfer*, in the currency of the proforma invoice (Pounds Sterling). *Customers are responsible to pay any bank charges incurred through bank transfer.
Shipping & Handling
We ship to the UK, rest of the EU and most other International countries. Shipping costs vary dependant upon destination of goods. UK mainland & Channel Islands items are shipped using Royal Mail. Countries within the rest of the EU may be delivered via Royal Mail Signed For International, Royal Mail Airsure or FedEx. All other International deliveries are sent via FedEx.

UK & Channel Islands delivery schedule:
Less than £100 value. Royal Mail. £3.50
£100+ value. Royal Mail. £6.50*

EU delivery schedule (except UK):
Signed For International (3-5 business days). £10.50
Royal Mail Airsure (2-4 business days). £14.50
FedEx (1-2 business days). £50

International delivery schedule (except EU):
Royal Mail Airsure (2-4 business days). £18.00
FedEx (2-3 business days). £50

*UK mainland & Channel Islands orders of £300 or more are delivered carriage free.
We aim to despatch UK orders within 3-5 business days from receipt of order.

Please note that postal charges for quantities of gift boxes are charged at cost, regardless of the order value.
Back Orders & Items Not In Stock
Items OUT OF STOCK may be placed on Back Order by special request. Please contact us for further details.
Tax Charges
All items within our store are listed exclusive of VAT. The following tax bands apply:

UK orders are charged VAT.
EU orders with a valid EU VAT number are tax exempt.
EU orders without a valid EU VAT number are charged VAT.
Channel Islands orders are tax exempt.
International orders (except EU) are tax exempt.

Please note: Tax charges may be incurred upon entry into your country. Please check with your own authorities for further information.
Credit Card Security
Kali Ma Designs Ltd does not manage or monitor any credit card details. We use a secure ordering system for your protection, which includes encryption and credit card fraud checking. Your credit card details cannot be exposed to anyone other than Sage Pay, our Payment Service Provider. Please visit www.sagepay.com for further details.
Guarantee
We quality check all of our Sterling silver jewellery prior to posting. However, should any item/s be received as damaged or faulty, we guarantee to either replace the item/s, where stock allows, or credit your account accordingly. Please read our Returns Policy section for further details.

Please note that many of our goods are hand-made and, consequently, small variations in colour, size and finish may occur from time to time. These are not faults, but an inherent part of the nature of the products and are to be accepted as such.
Reaching Us
If you need to reach us, please email us using the 'Contact Us' link on the store page. Alternatively, you can call on 01803 872555 (International +44 1803 872555) or fax us on 01803 875397 or write to us at:
PO Box 259
Newton Abbot
Devon
TQ12 4WB
United Kingdom
Privacy Policy
Kali Ma Designs Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies within our site. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Damaged or faulty goods must be notified to Kali Ma Designs Ltd within three working days from receipt of the goods and returned to Kali Ma Designs Ltd within 7 working days. Failure to notify Kali Ma Designs Ltd may result in the rejection of the returned goods.

Kali Ma Designs reserves the right to charge a handling and restocking fee for items returned for reasons other than being damaged or faulty. Goods returned for credit may also be liable to a handling and restocking fee if not returned in the original packaging.

Goods returned without prior authorisation may not be accepted for credit.